Returns & Exchanges

We want every Brooks & Bridges piece to arrive in pristine condition. Our return and exchange process offers flexibility for eligible unused purchases while protecting the integrity of our dinnerware and glassware.

Returns & Exchanges

You may request a return or exchange within seven (7) days of delivery for eligible regular-priced items. Merchandise must be unused, unwashed, undamaged, and complete with its original components and protective packaging.

To request a return or exchange, contact info@brooksbridges.com with your order number before shipping anything back. Items sent without prior authorization may not be accepted.

Refunds & Exchange Process

For approved change-of-mind returns or exchanges, customers are responsible for secure packaging and return shipping. After inspection, eligible returns are refunded to the original payment method. Exchanges may be arranged for available merchandise, with any price difference confirmed before processing.

Original shipping charges are not refunded for discretionary returns. Shipping costs for discretionary exchanges are the customer's responsibility.

Used, washed, damaged, or incomplete merchandise is not eligible for a discretionary return or exchange.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us promptly, preferably within seven (7) days of delivery, with your order number and clear photographs of the item and packaging.

We will review the issue and arrange an appropriate replacement or refund. If a return is required for a confirmed order issue, Brooks & Bridges will cover the applicable return shipping. Please do not ship broken glass or porcelain unless our team specifically requests it.

Final-Sale Items & Assistance

Personalized or custom-made merchandise and products clearly designated as final sale are not eligible for discretionary returns or exchanges. This does not affect remedies available for faulty, damaged, or incorrect items.

We aim to review and respond to inquiries within 72 hours of receiving your request.

For assistance, contact info@brooksbridges.com.